Telangana government failed to ensure citizens get prompt service from the organization.
Telangana state Government departments have fared badly in implementing the Citizens Charter to ensure citizens get prompt service from the management, though specified deadlines have been agreed to deliver government services to people no department has been able to meet them in the nonappearance of legislation to punish officials and staff who do not bring.
State people are forced to run around government offices for weeks and months to get diplomas and other facilities, and now TS government is planning to bring in the Citizens Right to Delivery of Service Act to ensure that citizens get time bound service and stumbling staff is chastised. Here currently the citizens charters showed in offices since 2013 and which detail the services on offer the quality of services to be provided and the timeline for delivery remain only on notice sheets.
As per the report, in a review of the execution of the charter conducted by the govt revenue department has fared the worst and followed by the panchayat raj municipal direction transport, health, agriculture, cooperation, medical backward classes, and SC welfare, minority welfare, ST welfare, school education and information technology sections.
Afterward registering of a property in the revenue department document should be scanned certified and returned to the party within 24 hours and according to the charter but it takes days and even weeks, a penalty of 50 per day has to be compulsory on the sub registrar for the delay but this is rarely applied. Income certificate has to be provided within seven days but takes three weeks to a month and longer in districts such as Ranga Reddy Adilabad, Nalgonda etc, an identical copy of a residence credential should be provided in 15 minutes but takes one week time.