Reliance Jio alleged Airtel for misleading customers and it also apparent that free calls below Airtel’s tariff plan are not unlimited.
Newcomer Reliance Jio has requested telecom regulator TRAI to “enact highest penalty” on Airtel, blaming the latter of totally exaggerating the worth of data in a promotional discount, and giving deceptive tariff ads.
Jio has written a letter to the telecom manager claiming that in so far as the ads delivered by Airtel for prepaid and postpaid tariff packs are fretful, the unlimited calls and free data being presented by Airtel is in “gross defilement of present telecommunication laws”.
Jio has further accused Airtel of perverting the assistances as free unlimited calls without representing the applicability of Fair Usage Policy (FUP).
It purported that the free calls below Airtel’s Special Tariff Voucher 345 were not actually unlimited as Airtel has executed a FUP of 300 minutes/day or 1,200 minutes/week, after which all calls are charged.
“So, these Airtel prepaid packs do not deliver unlimited free calling to consumers. This point is not discernable from the advertisements of Airtel and neither does Airtel agree in the advertisements that such confines apply or are regarded as part of the terms and conditions,” Jio appealed.
It also sued that FUP related info is delivered only by call center people of Airtel and that also when the matter is precisely emphasized to them.
It also said that this was violative and unreliable with TRAI’s guidelines dated September 10, 2010.
On Airtel’s announcement of ‘Free data for 12 months, worth Rs. 9,000‘ on the prepaid STV of Rs 345, Jio purported that the data welfares were accessible only on paying Rs. 345 and so, could not be labeled free.
“Moreover, post expiry of the data assistances in the pack, the subscriber is charged at pay-as-you-go charges, therefore, the free data dues are totally misleading,” it said.
Sating that the value of 3GB data (at the rate of Rs. 450 a month) would function to only Rs. 5,400 over 12 months, Jio had said that the profits are therefore “much lower” than Airtel’s privilege of Rs. 9,000.
Reliance Jio has also alleged Airtel of random discrimination amid subscribers of similar class, expressing that offer (free data for 12 months) can be accessed only by subscribers with new 4G handsets that are 4G handsets that have formerly not been used on Airtel’s network.
This “random classification” by Airtel is a gross defilement of the Telecom Tariff order 1999 Section IV (Transparency and Consumer Protection), Jio told.
“In view of the gross defilement by Airtel of TRAI directions, guidelines, tariff orders, we request the ability to take toughest action under the Act and impose maximum penalty on Airtel,” the letter told.