Hyderabad International Airport is designed to cater to 12 million passengers in a year
HYDERABAD: GMR’s Hyderabad International Airport has secured first position all over the world in the prestigious Airports Council International (ACI)-Airport Service Quality (ASQ) in a survey with 5-15 million passengers per annum (MPPA) category for the year 2016. The survey shows that the Hyderabad Airport had been steadily improveing its score from being 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to 5), according to a GHIAL statement. S G K Kishore, CEO, GHIAL, had thanked the passengers and its stakeholders including Ministry of Civil Aviation, CISF, airlines, immigration and customs.
“The immense efforts put in by our partner airlines, concessionaires, housekeeping and other support staff had played a major role in this achievement”, he said
Hyderabad Airport, running in to its 9th year of its service, is designed to cater to 12 million passengers in a year. It has witnessed a growth of 20 percent and more in the last year with a passenger throughput close to 15MPPA for the calendar year 2016. “We will plan soon to go for expansion of the airport, where it can enhance its capacity to meet 20 MPPA”, said Mr Kishore.
Angela Gittens, Director General, ACI World, was quoted as saying, “We congratulate Hyderabad Airport for bestowing itself to deliver a stellar customer experience”.
As the industry’s most comprehensive passenger service benchmarking tool, the ACI ASQ survey has reliably captured passengers’ immediate assessment from check-in through departure at the gate at more than 300 airports worldwide, it was stated.
The ASQ award ceremony will be helding at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius from 16-18 October, it said.