Facebook has been giving viewers an option to reach the broadcaster in real time as well as report videos
Facebook has rolled out new tools to help and prevent the suicides. As the social media giant is integrating for suicide prevention tools into its live videos to help people in real time. It has disclosed a live chat support from crisis support organisations on Messenger and streamlined reporting for suicides, with the help of artificial intelligence. “I wrote a letter on building the global community a couple weeks ago, and one of the pillars of community I discussed was keeping people safe. These tools are an example of how we can help keep each other safe,” said Mark Zuckerberg Facebook CEO in a post.
By integrating the suicide prevention tools in live videos, Facebook has been giving viewers an option to reach out to the broadcaster in real time as well as a report video to it. The social media giant then shows a set of resources on broadcaster’s screen to either to reach out a friend or to contact a helpline or see tips.
Facebook has partnered with few organisations such as Crisis Text Line, and the National Suicide Prevention Lifeline and National Eating Disorder Association to provide the live chat support on Messenger. Facebook Messenger users will now be able to see an option to chat with someone in real time directly from the organisation’s Page or through suicide prevention tools.
In Addition to that, Facebook is also testing a new artificial intelligence-based streamlined reporting process, one that recognises the pattern in posts that have previously reported for suicide. “This artificial intelligence approach will make the option to report about a post “suicide or self-injury” more prominent for potentially concerning posts like these,” Vanessa Callison-Burch, Product Manager, Jennifer Guadagno, Researcher, and Antigone Davis, Head of Global Safety said in a blog post.
It is testing pattern recognition to identify posts as very likely to include thoughts of suicide. The limited test has already begun in the US.
Facebook has already offering tools that help people reach out to users directly who’re thinking about suicide or report the post to it. Facebook has teams worldwide that work 24/7, who review reports and prioritise the most serious reports of suicide. Facebook’s suicide prevention tools have been available to users for more than 10 years.